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Terms and Conditions


Here we list our Terms & Conditions to which you have agreed by using this Site.

Accessing our service

We process any personal data and other information provided by you in accordance with our Privacy Policy. By providing any such personal data or other information, you agree to the terms of our Privacy Policy.

It is your responsibility to ensure that all information (including your name and address) you upload to the Site is correct and accurate. Ensure that you check all information before making a purchase.

Description of itis Made in Europe service

it is Made in Europe is a provider of digital services and hence unable to give any undertaking that goods and/or services you purchase from featured makers through the Site will be of satisfactory quality.

We will ensure that the maker/manufacturer/distributor who sent you the product addresses any potential issues you might have with the purchase received.

How contract is formed at the time of purchase

Each order you place is processed on itis Made in Europe and we ensure a safe and reliable financial transaction.

From the moment you receive an email confirmation about the dispatch of your purchase from the maker/manufacturer/distributor, they form a contract with you to ensure satisfactory delivery.

Should you order various items from different makers in the same order, you will receive separate dispatch confirmation from each maker/manufacturer or distributor. It will represent separate contracts between you and them.

Payment methods

Purchases for goods may only be paid for using the payment methods we make available through our payment facility.

All prices shall be shown in the applicable currency and payable in that currency. You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). You accept item prices in the currencies displayed; delivery charges will vary depending on the destination to choose to have the item delivered. All prices shown on the Site include of Value Added Tax or other sales taxes due in the EU.

For deliveries outside the EU, prices do not include customs duties unless otherwise stated, which, if applicable, will be payable by you.

Refusal of transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

Delivery process

Your shopping basket on the Site displays the goods you have chosen; the maker/manufacturer/distributor will ensure timely dispatch and the details of postage/tracking numbers.

Each maker/manufacturer/distributor will arrange deliveries separately; hence items in your cart can be delivered separately. The delivery costs for each Seller vary according to the delivery methods they offer. Any delivery times quoted are in working days.

Import regulations and custom duties

If you order goods from our Site for deliveries outside the EU, they might be subject to import duties, and taxes which are levied when the delivery reaches the specified destination. You will be responsible for the payment of any such import duties and taxes.

Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

When possible, we work with local distributors in the US and UK; hence some goods will not require any custom duties to be paid. This is clearly stated in the product description.


You have 28 days to notify the maker/manufacturer for most products – the business that sent you the dispatch confirmation. The return period will expire 28 days from the day on which you receive the goods you have ordered.

How to arrange a refund:

  • Contact the sender (maker/manufacturer or distributor) directly, mentioning the item in question. Contact details you will find in the dispatch confirmation email.
  • Please keep all the packaging, even if it is faulty. Send the product back to the maker/manufacturer/distributor at your own costs. These costs will not be refunded. 

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the maker/manufacturer or distributor).

Should you have any issues with the process, we are happy to assist with the communication if necessary.

Force majeure

Where we or the maker/manufacturer/distributor are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our or the Seller's reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either us or maker/manufacturer/distributor (as the case may be) performance of its obligations shall be postponed for the period of time that the circumstances continue.


Should you have a complaint about the website or your interactions with our featured maker/manufacturer or distributor, please do not hesitate to contact tomas@itismadeineurope.com.

We also suggest Online Dispute Resolution (ODR) tool provided by the European Commission.

Do you have a question that was not answered? Please submit it bellow.

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